08 8945 7686 mike@fishthetopend.com
08 8945 7686 mike@fishthetopend.com

Booking Conditions

Fish The Top End has taken due care to verify and check all information in this web site as at the time of compilation. However, as the relevant operators supply this information, Fish The Top End accepts no responsibility for any inaccuracy contained in this web site or information as so supplied.

Sales of services as contained in this web site are made by Fish The Top End, only as an agent for the person, business or company providing the services. Fish The Top End does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

Rates

All costs shown are in Australian Dollars and are inclusive of GST. Prices are subject to change without notice. Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated.

Tours

Tour/Cruise/Driving Itineraries
These operators reserve the right to alter itineraries/locations at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Prices DO NOT Include

Airfares (unless specified) airport taxes, any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs with information on this web site.

Bookings/Cancellation Policy/Travel Insurance

Deposits

A 30% deposit of the total booking cost is required to confirm all bookings.

Final Payment is due:-
30 days prior to tour for day tours
90 days prior to tour for extended tours.

Full payment is required at time of booking:-
if for a day tour it is less that 30 days away
if for an extended tour it is less than 90 days away.

Deposits are non- refundable unless we can fill the cancelled trip.

Cancellation Policy

Cancellations must be made in writing.
No cancellation will be accepted unless received in writing

Day Tours

  • Bookings Cancelled outside 30 days incur a 30% charge of total booking cost.
  • Bookings Cancelled between 30 – 15 days incur 75% charge of total booking cost.
  • Bookings Cancelled inside 14 days incur 100% charge of total booking cost.

Extended Tours

  • Bookings Cancelled outside 90 days incur a 30% charge of total booking cost.
  • Bookings Cancelled between 90 – 30 days incur 75% charge of total booking cost.
  • Bookings Cancelled inside 30 days incur 100% charge of total booking cost.

Travel Insurance

We recommend that all customers take out travel insurance for their trips.

Read this article

Travel Insurance, Extended Fishing Tours / Charters

It is a condition of booking that you agree to take out some type of travel insurance to cover any unforeseen events.

Whilst it is extremely rare that we would cancel a trip we believe travel insurance is a wise investment.

This insurance will not only cover us should you not be able to make the trip but also yourself should a weather event result in the cancellation of your trip.

Before taking any travel insurance from any company, please read the full product disclosure statement and be satisfied that the policy provides you with appropriate cover for fishing in Australian domestic waters, as well as sufficient cancellation coverage for the trip and your travel expenses.

In the event that a trip is cancelled due to weather-related circumstances, we cannot accept responsibility for any loss of trip costs, airfares, lost holiday time or any other financial consequences as a result of the booking.

We make every effort to conduct all trips on time and to the proposed itinerary, however we are unable to take you fishing in the event that a tropical cyclone warning or a strong wind warning is issued by the Bureau of Meteorology for all or part of your trip, in the event of any other natural disaster that prevents us from running your trip, or if wind speeds exceed the safe operating limits specified for our operation by the Australian Maritime Safety Authority. Financial consequences of any fishing time that is missed and any travel connections or accommodation bookings that need to be changed as a result of these unforeseen weather events, is to be claimed on travel insurance.

Security

We ask that each guest is responsible for the security of their own belongings whilst on the fishing tour.

Weather cancellations and delays, extended tours/charters.

Cancellations/delays due to weather are at the discretion of the skipper/guide. Guests will be notified as soon as possible regarding any delays or cancellations due to weather. In the event that a trip is cancelled or delayed, due to a strong wind warning, tropical cyclone warning or other natural disaster, or other weather conditions that exceed operational safety limits, the travel insurance you have taken out will need to cover cancellations or reductions in trip length, any rescheduling of flights and accommodation. We do not offer a trip refund for weather-related delays, cancellations, or reductions in trip length, but we will do everything possible to ensure that you have everything you need to make a claim on your travel insurance.

Safety

We take your safety very seriously in the remote environments we operate. Please advise us if you have any medical conditions which we need to be aware of. We also ask that you tell us of any allergies or food related issues so we can cater accordingly. Please advise us of this well in advance of your trip. If there is a chance that you may require an EPIPEN in the event of an allergic reaction, please make sure you bring one with you, and that you alert our crew as to its location and use.

Boats have an AMSA required medical kit onboard and our crew are trained in First Aid. However, we need you to be aware that you are travelling to a remote location and while we have taken every step to ensure your safety, there are still risks involved with being in a remote location, should a medical emergency occur.

We take the duty of care to each and every guest very seriously, but it must be accepted that risks still exist. When joining one of our fishing trips, you do so with the understanding that we cannot be held liable for any harm that may come to you as a result of this trip. You also agree to adhere strictly to all safety procedures and instructions given by the skipper/crew/guide at all times.

Mothership Charters

Safety

During the course of your trip you will need to be able to climb from the mothership onto any smaller vessels. This is not at all difficult, and assistance is always provided by the crew, but we do ask that you take extreme caution when moving from one vessel to another. Just follow the instructions from the crew when boarding and disembarking vessels, and always take your time and ensure a good safe footing.

Rubbish disposal

All garbage will be disposed of according to our onboard guidelines, and nothing is to be thrown over the side of any vessel while in these pristine areas.

Smoking

Smoking is permitted on the mothership, as per crew instructions. We are very strict on the enforcement of where you can smoke, as we usually have a large amount of fuel stored around the vessel and hot ash poses a major safety hazard near fuel breathers.

Meals

All meals onboard Tropic Paradise are catered for by our chef. If you have any food allergies, or any special dietary requirements we need to be notified of them at least 6 weeks prior to departure for your trip, otherwise we cannot guarantee that we can accommodate these special requirements.

Alcohol

Alcohol requirements are on a BYO basis, please let us know your requirements and we can arrange to have it onboard for your arrival.

Clothes washing service

We can wash a small number of clothes onboard at a small fee per load. We do have to make our own water and therefore we do need to limit the washing of clothes.

Heli Fishing & Heli Pub Crawl Specific Conditions

Each guest travelling with the provider accepts the below listed terms and conditions.

Aircraft

  • Aircraft tasked for flights are allocated by the provider.

Booking Conditions

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  • All charter flights are confirmed subject to availability and weather.
  • All tours are confirmed subject to availability, weather and achieved booking minimums.
  • Whilst single passenger bookings are welcome all listed tours require a minimum of two (2) passengers in order to operate.
  • In accordance with Civil Aviation Safety Authority CAAP 235-1 (para.11) all passengers are required to provide full name, accurate weight and baggage details prior to their flight.
  • Seat allocation for scheduled flights (non-exclusive) are decided based on weight and balance and at the discretion of the pilot or ground crew to ensure the safe carriage of all passengers.
  • Reservations are held only when weights are received and full payment is made.

Check-In

  • The provider recommends arriving at your departure location no less than 30 minutes prior to flight.
  • Upon check-in, passengers will receive mandatory safety briefing.

Children and Infants

  • Children 3 years and above are legally required to be seated in their own seat and are therefore required to pay the full ticket price.
  • Children aged 3 years to 13 years must be accompanied by an adult on all flights.
  • Children under the age of 3 are classified an infant and may travel free of charge.
  • At the time of booking, please advise if travelling with infants as additional seating regulations apply.
  • Under Australian regulations, an infant is a passenger who has not reached their 3rd birthday.
  • Routinely one (1) infant (under 3 years of age) is permitted per flight and may travel free of charge when seated on the lap of a parent or guardian with a company provided infant seat belt restraint.
  • If travelling with more than one infant please contact the HeliFish office.
  • Regarding luggage, prams and seat capsules for infants, please refer to Luggage Allowance.

Conditions of Carriage

  • Although all care is taken, the provider accepts no responsibility for loss or damage to personal belongings, luggage or personal injury due to events beyond our control and will not be liable for additional expenses or inconvenience arising from, or incidental to, any delay in service.
  • The provider works in conjunction with other tour operators and is not liable for other operator’s acts or omissions, whether negligent or otherwise. Travel and admissions will be subject to the conditions imposed by these operators, which may limit or exclude liability for personal injury or property damage.
  • For terms and conditions of partnered tour operators, please refer to relevant website.

Flight Cancellation by the provider

  • Flights are subject to management and/or pilot discretion, weather, air-traffic control and availability.
  • The decision of the pilot in command is final with regards to cancelling a flight due to inclement weather and/or the refusal of the passenger/s if the passenger/s are deemed unfit for flight.
  • In the event of bad weather, providing there is availability, date changes are welcome or in the worst-case scenario, cancellations with full refund.

Flight Cancellation by Customer

  • Flight cancellations require a minimum notification of 48 hours prior to departure.
  • Cancellation notice of 48hours is required for a full refund claim and 24-48 hours, for a 50% refund claim.
  • No refund applies if booking is cancelled inside 24 hours.
  • In the event of passenger illness, with medical certificate, the provider will reschedule the flight.

Flight Cancellation by ‘Other’

  • The provider accepts no responsibility for any expenses incurred by a passenger as a result of any domestic/international flight delay, reschedules, alterations, poor weather or unscheduled maintenance.
  • Where possible, the provider will attempt to delay the departure of flights providing it does not affect other passengers, products and connecting flights.
  • Where a flight cannot be held resulting in a private charter being required, the flight is subject to availability and will incur an additional cost.
  • It is recommended that all passengers take out travel insurance to cover any unforeseen circumstances.

Flight Paths and Schedules

  • The provider endeavours to deliver all flights as described on website or other collateral.
  • Due to pilot discretion, weather, Air Traffic Control and other operational considerations beyond our control, flight paths and flight times may at times vary. For these reasons, the provider cannot guarantee exact arrival and departure times and will therefore not be liable for additional expenses arising from, or incidental to, any delay in service as outlined in our Conditions of Carriage.

Fuel Surcharge

  • With fluctuations in world oil prices, it may be necessary to apply a fuel surcharge to the ticket price. In such cases, any charge will be collected on departure. No fuel surcharge is presently applicable.

Hotel Transfers

  • Are not included nor offered.  Passengers to make own way to Darwin Airport departure point for flights.

Insurance

  • The priovider carries insurance for all operations undertaken including passenger liability insurance, as required by Australian Aviation Law.

Luggage Allowance

  • Helicopters have a limited capacity for the carrying of luggage. It is for this reason all passengers are restricted to a maximum allowance of 15kg per person (including hand luggage).
  • Permissions to carry additional luggage for infants are subject to the combined weight (passengers and luggage) being under aircraft specifications on the day of travel. Full-size prams do not fit in luggage compartments and capsules/child seats cannot be fitted in the helicopter.
  • Due to the size and dimensions of helicopter cargo compartments, luggage is required to be packed into 1x carry on size case or soft duffle bag per person.
  • Please note, excess luggage may be stored at the Office.

Passenger Refusal

  • In accordance with Australian Aviation Law, the provider reserves the right to refuse any passenger who, in the opinion of the pilot in command, may provide a hazard to the flight or to the safety and comfort of other passengers.
  • Passengers may be refused for reasons including, but not limited to: erratic, offensive or threatening behaviour; perceived intoxication; or implied risk to the safety of the flight.
  • The provider & Fish the Top End supports the decision of its pilots and staff members who decide to refuse a passenger. In the event a passenger is refused, full charges may apply.

Passenger Weights

  • Helicopters (as with all light aircraft) are subject to strict weight specifications per aircraft type.
  • Accurate individual passenger weights and accompanying carry-on luggage MUST be advised upon booking.
  • It is a legal requirement for all passengers and luggage to be weighed at the time of check-in. Weight variances greater than 10% may incur an additional fee and/or luggage allowance may be further reduced.
  • The provider operates a fleet of helicopters with individual specifications. The maximum single seat payload is 130KG. For passengers exceeding 130KG, aircraft seating four or more (4+) passengers are required for private charters and for listed tours and packages, an additional seat at 50% of the ticket price may need to be purchased for passenger comfort and aircraft weight and balance.

Pregnant Passengers

  • Pregnant passengers are welcome to enjoy all flights at their own discretion.
  • The provider advises passengers to consult their doctor prior to making a reservation and that seatbelts must be worn at all times during the flight.

Refunds

  • Cancellation notice of 48hours is required for a full refund claim and 24-48 hours, for a 50% refund claim.
  • No refund applies if the booking is cancelled inside 24 hours.
  • If passengers do not show for a pick-up or flight, a full 100% cancellation fee applies. If the flight is booked through a third-party website or agent, the third-party will be contacted and notified of applicable charges.

Safety

  • The safety of our passengers, crew and aircraft is our number one priority, with no exception.
  • The decision of the pilot in command is final with regard to the carriage of luggage, seat allocation and whether a flight is to proceed during times of inclement weather.
  • All passengers will receive a safety briefing prior departure.
  • When flying over water all passengers must wear a life jacket for the duration of the flight.
  • Strictly no smoking in or around the helicopter at any time.

Special Assistance

  • At the time of booking, please advise if travelling with passengers requiring special assistance as additional seating regulations apply.
  • Please note, collapsible wheelchairs can only be carried on select aircraft and due to WHS requirements, staff are unable to lift any passengers.
    Tour Partners
  • For the specific product information and terms and conditions of partnered tour providers, please visit their individual website or contact the operator directly.

Pub Crawl Special Terms & Conditions

1. Whilst we want you to enjoy the tour there are strict aviation regulations that apply to the carriage of disorderly or abusive passengers and those under the influence of alcohol and/or drugs.

2. Should the situation arise where any passenger is deemed to pose a safety risk to the flight at any point of the tour, the pilot in command reserves the right to refuse travel to that passenger. In the event of this occurring no refund will be issued and the passenger shall be responsible for making their own arrangements to return to Darwin.

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